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Original topic:

Burned pixels

(Topic created on: 26-07-2021 11:33 PM)
KING_RAGNAR
Journeyman
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Galaxy S21 Series
Hello, anybody meet with multiple burned pixels issue on s21 ultra? Screen have protective foil from new...no damage, no cracked screen phone not droped😳
2nd issue is green color in lowest brightness
Phone is still in warranty...is possible to fix it somehow or need a claim replacement?🤔



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7 REPLIES 7
antikythera
Hotshot
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Galaxy S21 Series
warranty repair job
KING_RAGNAR
Journeyman
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Galaxy S21 Series
I thought so 😔🤦🏻
Thx
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Solution
BandOfBrothers
Superuser II
Superuser II
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Galaxy S21 Series

@KING_RAGNAR 

 

First try the colour panels test via opening in your phone dialer app and dial *#0*# and look for the colour panels and switch through them a few times to see if this jolts the pixels back into life.

If not then a Samsung Experience Store or Samsung Service Centre can help and or if you was supplied the phone by a Network ask them for a replacement.

I wish you all the best with this. 


Current Phone > Samsung Z Fold³ 5G.

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KING_RAGNAR
Journeyman
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Galaxy S21 Series
That was 1st what i tried than i tried JScreenFix web for aprox 1h and its still same so only one option is repair or replacement via currys (where been bought)
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DianDD
Voyager
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Galaxy S21 Series
They will replace your screen I guess you just request your repair don't wait even a day :smiling-face:
DannyT
Moderator
Moderator
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Galaxy S21 Series

That's right, if you can still see it on those colour screens then get in touch directly, and one of our team can book the inspection for you. 


Welcome to the Community!

KING_RAGNAR
Journeyman
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Galaxy S21 Series
I'm just surprised how it could happened without physical dmg...phone been bought from curry's in march or april so need to go through them