Display Issue, pink line , dead pixel issue on Samsung S21 5G After Software Update

[Rajendra M]

Hello Samsung Community,

I am writing this post to share my recent experience with my Samsung Galaxy S21 5G, hoping it might help others facing similar issues and also to voice my disappointment with Samsung’s handling of the situation.

After a recent software update, I noticed a thin pink line appear on my phone's display. Thinking it was a software glitch, I contacted Samsung's online support, who advised me to visit a service center after their troubleshooting steps did not resolve the issue. At the service center, I was informed that the only solution is to replace the entire display, which comes with a hefty cost.

To make matters worse, I learned that Samsung offers a one-time display replacement for this specific issue, but only for devices less than three years old. My phone, which I have taken great care of and used without any major issues until this update, is just over three years old, so I am not eligible for this free replacement.

I am incredibly disappointed with this response. As a long-time user of Samsung's flagship models, I expected better quality and customer service. It's disheartening that such a flaw, seemingly linked to a software update or a known defect, is being passed onto customers to resolve at their expense.

Samsung, please reconsider this policy. It is unfair to loyal customers who have invested in your flagship devices, expecting long-lasting quality. I urge you to extend the free display replacement to all affected users, regardless of the three-year limit, as this issue clearly appears to be a defect beyond normal wear and tear.

Has anyone else experienced a similar issue? How did you resolve it? I would appreciate any advice or support.

Disappointed yet hopeful,

[BandOfBrothers]

Hello @Rajendra M and may I extend a Warm Welcome to the Samsung Community Forum Section for Uk and Eu Members 👋 

I'm disheartened to hear of the issues your currently experiencing with your phone. 😔 

I too had the same issue with a phone a few years ago, in regards to the pink line.

This was due to a hardware issue between the ribbon that connects the display to the phone's motherboard. 

In the UK samsung provides a Limited 2 year manufacturer's warranty. This does not cover accidental damage. 

My phobe was just over a year old. 

Samsung provide Samsung Care+for  that type of cover in regards to accidental damage. 

Thing js how long should samsung be expected to cover the phone for  🤔 Answers on a postcard 😉 

So if the phone is beyond the warranty timeframe then a charge can be levied. 

There are outside insurance cover options such as stand alone insurance options.

Some Banks also provide cover as a perk of the account. 

Personally I have my phone's covered under my Home Contents Insurance. 

If you do not happen to be able to use any of these alternative options ,then there's the fee to consider,  how much it is, and then weigh up that to the actual today's value of the phone. 

Also considering the phone now may not be eligible for software and security patch updates. 

If i can be of any further help please don't hesitate to ask  😎 

[MartsMarts]

Just over a day ago I accidentally hit the update button when I received a notification for an update. I have made sure never to update my phone for the very reason that it had been said to cause a pink line. Low and behold, only over a day later, a pink line appeared on my screen. I am now considering never to get a Samsung again and I will be sure to tell my friends about my experience. I do not like Apple but I have no other choice, unless Samsung replaces my LCD without charge.