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Original topic:

Emails in folders missing

(Topic created on: 30-09-2021 12:30 PM)
Goolia2772
First Poster
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Galaxy S20 Series
Hi, so I had the same issue that many people had with emails not syncing so I reloaded my email account but now all my saved emails are missing from my folders and all emails pre the re-load have vanished?
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AndrewL
Moderator
Moderator
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Galaxy S20 Series

@Goolia2772: To troubleshoot the issue please ensure you are connected to Wi-Fi or Mobile Data, then open your Email app > Tap the 3 lines in the top left > Tap the cog in the top right of the pop-up box > Select your email account > Sync Account > On > Swipe from the top of the screen to the bottom > Select 'Sync' from the Quick Panel. While you are in the Email Settings menu please check your Sync Schedule and Sync Period, and make sure you have Limit Retrieval Size set to 'No Limit'. If the issue persists, please try removing the account and re-adding it via the steps below to see if this helps.

Settings > Accounts and Backup > Manage Accounts > Email > Remove Account > Manage Accounts > Add Account > Email, and fill in the required fields. 

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Goolia2772
First Poster
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Galaxy S20 Series
Thanks, have just checked all the above but nothing worked.....but while I was doing that noticed calender sync period had changed to 2wks so changed it back to always stay synced and now all mails have come through.
Thanks for pointing me in the right direction 👍
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