15-04-2019 12:11 PM
Hello am on the Samsung upgrade program when I got my s10 I sent back my s9 got a emaill to say it now complete but when I checked my back account I noticed the first payment was took out for my s10 but two weeks later a another payment for my s9 as been taken out I phoned the number on the email I got but got told I need to phone Samsung so I did now them are trying to say I sent it back as a trade in which I did not and I need to phone that number I phoned earlier which I did but got no where am fuming never but a Samsung phone again
15-04-2019
12:30 PM
- last edited
18-03-2025
05:54 PM
by
Matthew C
Sorry to hear that you have experienced this issue, @Bamby2291
Sadly I am unable to assist you with purchase related queries from this position, therefore I recommend staying in touch with the Samsung Shop Team on where an agent will be able to look into this for you.
15-04-2019 06:49 PM
I tried that number but just getting told I need to phone this number and when I do they tell me to phone the number I used first