27-09-2019 07:31 PM - last edited 27-09-2019 07:32 PM
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My front camera on my s10 will not focus.
I did not use it for first month or so but then when i came to use it it will not focus.
I have installed every update including the latest camera one but all it does is make a noise as if it is trying to focus but can't
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27-09-2019 08:32 PM
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http://www.samsung.com/uk/support/servicelocation
24-11-2019 06:18 PM
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Firstly let me clarify my understanding of your "front" camera. That to most peeps is your "Selfie" camera. Yes?
Right, assuming we correctly understand each other, I have a very similar problem with my S10.
My phone lives, permanently, in a hard case that has a narrow / thin flexible plastic nest for the phone to clip into.
When clipped in, all selfies are totally out of focus. After a load of head scratching and fiddling about I realised that if I eased the top of the phone out of its case nest the image instantly returned to razor sharp focus. The nest is nowhere near the height of the screen thickness although it does very slightly impinge on it.
A bit of a nuisance but as in not a selfie addict it's no more than that.
I hope this is of some use to you and others.

27-09-2019 07:47 PM
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27-09-2019 07:54 PM
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27-09-2019 08:09 PM
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If not then please can you restart the phone in Safe Mode to disable any third party apps, then try the front facing camera. If it focuses as expected then restart the phone and remove any recently installed apps.
Turn the device off > Press and hold the Power key > Release the Power key when the S10 logo appears > Press and hold the Volume Down key immediately after releasing the Power key > Continue to hold the Volume Down button until the device finishes booting.
27-09-2019 08:20 PM
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27-09-2019 08:24 PM
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27-09-2019 08:32 PM
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http://www.samsung.com/uk/support/servicelocation
27-09-2019 08:38 PM
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I have checked your link and found an EE store in my city
24-11-2019 06:18 PM
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Firstly let me clarify my understanding of your "front" camera. That to most peeps is your "Selfie" camera. Yes?
Right, assuming we correctly understand each other, I have a very similar problem with my S10.
My phone lives, permanently, in a hard case that has a narrow / thin flexible plastic nest for the phone to clip into.
When clipped in, all selfies are totally out of focus. After a load of head scratching and fiddling about I realised that if I eased the top of the phone out of its case nest the image instantly returned to razor sharp focus. The nest is nowhere near the height of the screen thickness although it does very slightly impinge on it.
A bit of a nuisance but as in not a selfie addict it's no more than that.
I hope this is of some use to you and others.
01-07-2020 01:05 AM - last edited 01-07-2020 01:07 AM
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None of these trouble shooting ideas actually worked for me. So I figured the adjuster got stuck, so I tapped the phone on a hard surface on both sides and the camera adjuster came unstuck and it focuses perfectly now... one last idea before you pay to have it "fixed"
