07-01-2021 09:47 AM in
I've been pestered with nuisance calls for a while now, until I found out I could set my phone to DND and only allow calls from My Contacts.
I read up on it, and set it as per instructions, I even restarted the phone - but I am still getting calls coming through that are NOT in my contacts.
Anyone else having this problem or knows something about it?
18-01-2021 11:26 AM in
Hi @Note_Nine_User, are you still having issues with this? In Settings > Notifications > Do not disturb > Toggled on. Then, tap Allow exceptions > Calls from > Contacts only. Is this all set up correctly?
Is so, can you ensure that the phone's software is up to date? (Settings > Software update > Download and install.)
18-01-2021 12:11 PM in
Hi. Thanks for replying. Yes, Do not disturb is ON and allow exceptions is set to Contacts only. And my software is all up to date.
I even tried setting it to No excpetions but I still got calls coming through.
21-01-2021 12:15 PM - last edited 21-01-2021 12:15 PM
Can you toggle Do not disturb mode off, then set it up again from scratch?
If you still have issues, can you attach a screenshot of the screen in Settings > Notifications > Do not disturb > Allow exceptions?
21-01-2021 03:51 PM in
Thanks, @Note_Nine_User. I am assuming it's still not working after setting it up again. If so, can you try sending an error log through to the developers: Samsung Members App > Get help > Scroll down to Error Report?
Our developers will be able to diagnose the issue and reply back to you via the Members app.