Issue After Recent Update: Phone App Not Working for Calls, Other Apps Fine

[Hos2025]

Device: Samsung Galaxy Note 20

Issue: Phone App Not Working After Update

Hi Samsung Community,

After installing the latest update on my Samsung Galaxy Note 20 earlier today, I've encountered a significant issue with the Phone app. When I make or receive regular cellular calls, I can't hear the caller, and they can't hear me. However, WhatsApp and other apps that use the microphone and speaker for calls are working perfectly fine.

I've checked with my carrier, and there are no issues on their end.

Hardware: The microphone and speaker appear to be working since other apps are functioning correctly.

Troubleshooting Done:Checked and adjusted call volume.Ensured Do Not Disturb is off.Restarted the device multiple times.Cleared cache and data for the Phone app.Checked for additional updates.Performed a factory reset (didn't resolve the issue).Verified that the issue started immediately after today's update.Request for Help:Is anyone else experiencing this issue after the latest update? Does anyone have a solution or workaround? I'm trying to avoid flashing firmware manually unless absolutely necessary, and I’m hesitant to downgrade unless it’s a last resort.Any advice or suggestions would be greatly appreciated.Thanks in advance!

[Fiona26]

As you have done trouble shooting. Go to support at the bottom of members app. Send an error report, let the developers know.

[Hos2025]

Thanks
Done

[Piper123 · Accepted solution]

Hey there and welcome to the Samsung UK Community Forum

Are you using the green Samsung Phone App?

If so, try downloading the Google Phone app and use that one (I use Google app anyway).

At least that way you can make / receive calls and you can then decide whether to try to resolve the Samsung Phone App or stay with Google.