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Original topic:

the phone has been randomly Restarting when the phone is not being used

(Topic created on: 07-08-2022 04:10 AM)
Mahmed
First Poster
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Galaxy Note20 Series

I've had a Note 20 Ultra , and the phone has been randomly Restarting when the phone is not being used, but not when actively being used in the hand

When I track the reason in power off_reset_ reason, I found the following reason:

/ OFFSRC:(PS_HOLD,SOFT,SOFT) / ONSRC:(HARDRST,PON1,PON1) / RWC:18 UPLOAD:Non Secure Watchdog Bark

Please advice what is it meaning??

 

4 REPLIES 4
BandOfBrothers
Samsung Maker ★★
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Galaxy Note20 Series

Hi @Mahmed 

Have you ever put a custom rom onto the phone ?

https://forum.xda-developers.com/t/watchdog-bark-unknown-upload-mode. 

And

https://knowledgebase.42gears.com/article/enable-watchdog-service-for-advanced-lockdown-on-android-d... are the closest I can find via a Google Search  !

If not then I'd try the following but if these don't work them seek support from a Samsung Experience Store or Samsung Service Centre.


Daily Driver > Samsung Galaxy s²² Ultra 256Gb in Phantom Black.

The advice I offer is my own and does not represent Samsung’s position.
I have no affiliation with Samsung.

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S20FE5G_USER
First Poster
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Galaxy Note20 Series

I have the exact same issue with My Galaxy S20 FE. It's been 100% reliable up until a few weeks ago, then it started restarting by itself when idle. Mostly on weekends.

I wiped the cache partition already, updated all Samsung apps and other apps, no change.

I'm seeing lines like this in the bug report / dumpstate.txt

2022-08-07 00:26:21+0100 | ON | WP | G781BXXS4FVF3 / OFFSRC:(PS_HOLD,SOFT,SOFT) / ONSRC:(HARDRST,PON1,PON1) / RWC:12 UPLOAD:TZBSP_ERR_FATAL_NON_SECURE_WDT TZ_RR:TZBSP_ERR_FATAL_NON_SECURE_WDT
2022-08-07 11:45:09+0100 | ON | DP | G781BXXS4FVF3 / OFFSRC:(PS_HOLD,SOFT,SOFT) / ONSRC:(HARDRST,PON1,PON1) / RWC:13 UPLOAD:Non Secure Watchdog Bark

Also, in power_off_reset_reason.txt:

2022-08-07 00:26:21+0100 | ON | WP | G781BXXS4FVF3 / OFFSRC:(PS_HOLD,SOFT,SOFT) / ONSRC:(HARDRST,PON1,PON1) / RWC:12 UPLOAD:TZBSP_ERR_FATAL_NON_SECURE_WDT TZ_RR:TZBSP_ERR_FATAL_NON_SECURE_WDT

2022-08-07 11:45:09+0100 | ON | DP | G781BXXS4FVF3 / OFFSRC:(PS_HOLD,SOFT,SOFT) / ONSRC:(HARDRST,PON1,PON1) / RWC:13 UPLOAD:Non Secure Watchdog Bark

2022-08-07 22:23:10+0100 | ON | WP | G781BXXS4FVF3 / OFFSRC:(PS_HOLD,SOFT,SOFT) / ONSRC:(HARDRST,PON1,PON1) / RWC:14 UPLOAD:TZBSP_ERR_FATAL_RPM_WDOG TZ_RR:TZBSP_ERR_FATAL_RPM_WDOG

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_Pawel
First Poster
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Galaxy Note20 Series

I'm using S20 FE about 1 year and I discover silent reboot for the first time. Nothing was performed. Idle.

power_off_reset_reason.txt

2022-09-01 22:14:07+0200 | ON | DP | G781BXXS4FVF3 / OFFSRC:(PS_HOLD,SOFT,SOFT) / ONSRC:(HARDRST,PON1,PON1) / RWC:1 UPLOAD:Non Secure Watchdog Bark 

Logs set for LOW so I cannot provide deepest logs.

Lastkmsg:

PRODUCT NAME = R8Q_EUR_OPEN
BUILD VERSION = G781BXXS4FVF3
SOC_HW_REVISION = v2.1
JTAG_ID = 0x200c30e1
OEM_ID = 0x00200000
SYSTEM_REV = 0x6
QB link : https://android.qb.sec.samsung.net/build/53183603

TZ VER: QC_IMAGE_VERSION_STRING=TZ.XF.5.8-431611-1IMAGE_VARIANT_STRING=DARAANAAAOEM_IMAGE_VERSION_STRING=CRM

REBOOT MODE = 0x776655ee

POWER ON REASON = 0x80000240000200c1 Off Reason : POFF_SEQ POff Reason : PS_HOLD On Reason : WARM_SEQ Warm Reset Reason : PS_HOLD POn reason : HARD_RESET[X] CABLE KEYPAD GCC_RESET_STATUS [1st pass(SDI:0x146bf764)] ::0x00000003 = SECURE_WATCHDOG | PMIC_RESIN |


UPLOAD CAUSE = 0x44500000 = Non Secure Watchdog Bark

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DannyT
Moderator
Moderator
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Galaxy Note20 Series

Thanks for sending these through. The best place to get more help with this would be to send an error log to our development team. 

Follow the steps here for help sending an error log with the relevant information. https://eu.community.samsung.com/t5/mobile-apps-services/samsung-members-app-error-reporting/m-p/509...


Welcome to the Community!

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