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Original topic:

Note 20 ultra Mobile Network Connection Issues

(Topic created on: 02-06-2021 06:18 AM)
Polonupe
First Poster
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Galaxy Note20 Series

Does anyone else have issues with their Note 20 ultra randomly losing mobile network connection? I'm not referring to wifi/internet connection but your actual mobile network connection (ie verizon). This has been happening to me now for the last month and it happens 2-3 times every hour for approx 30-45 seconds and its frustrating as hell!! I've done everything you can advise me on here: reset network setting, replaced sim card, cache clean, Safe mode, factory restart and recently had my phone replaced and guess what, the replacement does the exact same thing! I spoke with Samsung who set up a ticket for me to visit my nearest authorize Samsung tech (1.5hrs away). I go in for my appt today and the tech says "I'm sorry we have at least 5-8 people come here everyday with this same issue and we've tried everything from replacing the motherboard to almost rebuilding the phone and it does not solve the issue". He said they've made Samsung aware but Samsung won't admit that its an issue and I'll probably have to wait to see if they release a patch, that is totally unacceptable!! I called Samsung back and they said I would now have to send my phone in for them to repair and it will take approx 2 weeks and they can't guarantee the issue will be fixed (I can't be without a phone for 2 weeks). I've been loyal to Samsung for  15+ years, I've had this phone for approx 5 months and this is just not what I'm use to from Samsung. I may have to jump ship and move to the dark side to IPHONE if this is not resolved soon. Has anyone heard anything, having this same issue or have any other recommendations? I swear I'm exhausted and frustrated!

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2 REPLIES 2
BandOfBrothers
Superuser II
Superuser II
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Galaxy Note20 Series

I totally understand and appreciate how frustrating this must be for you.

When the N20 Ultra 5G was released in the UK I bought the Exynos soc version and that had intermittent signal issues.

I sent this back within the 30 day cooling off period.

I then purchased a N20 Ultra 5G Snapdragon version which I imported from Hong Kong and I've since had no signal connection issues.

It sounds like you've carried out everything you can in regards to troubleshooting this yourself.

I assume the sim card works in another phone just fine and your signal issues are evident everywhere you go ?

Personally I'd be asking Samsung for another replacement phone as it does sound like the one you have at the moment is a lemon.

I wish you all the best with this. 


Current Phone >Samsung Z Fold³ 5G.

Previous Phone > Note 20 Ultra 5G SM-N9860.

kradcliffe
Voyager
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Galaxy Note20 Series

Yes, it's a very common issue. 

I worked in an industrial site and my N10+ could get data in a particular place but the N20U got absolutely nothing with the same SIM card. It also was poor for calls and kept dropping them, even in city centres with lots of coverage.

I like Band of Brothers semt my one back and got the Snapdragon HK variant and it's a completely different device. Better signal, better display and far far better battery life.

There have been previous posts about this but no word from Samsung UK.