01-06-2021 10:45 PM
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Does anyone else have issues with their Note 20 ultra randomly losing mobile network connection? I'm not referring to wifi/internet connection but your actual mobile network connection (ie verizon). This has been happening to me now for the last month and it happens 2-3 times every hour for approx 30-45 seconds and its frustrating as hell!! I've done everything you can advise me on here: reset network setting, replaced sim card, cache clean, Safe mode, factory restart and recently had my phone replaced and guess what, the replacement does the exact same thing! I spoke with Samsung who set up a ticket for me to visit my nearest authorize Samsung tech (1.5hrs away). I go in for my appt today and the tech says "I'm sorry we have at least 5-8 people come here everyday with this same issue and we've tried everything from replacing the motherboard to almost rebuilding the phone and it does not solve the issue". He said they've made Samsung aware but Samsung won't admit that its an issue and I'll probably have to wait to see if they release a patch, that is totally unacceptable!! I called Samsung back and they said I would now have to send my phone in for them to repair and it will take approx 2 weeks and they can't guarantee the issue will be fixed (I can't be without a phone for 2 weeks). I've been loyal to Samsung for 15+ years, I've had this phone for approx 5 months and this is just not what I'm use to from Samsung. I may have to jump ship and move to the dark side to IPHONE if this is not resolved soon. Has anyone heard anything, having this same issue or have any other recommendations? I swear I'm exhausted and frustrated!