Having trouble getting my Amazon Samsung refurbished S20Note ultra 2 work - other phones recognize -
get message "unlock is not off"
went 2 boost mobile website & put in the IMEI - not doing anything it is 12 numbers - been trying 2 get it 2 work-
do I need 2 do something with my Galaxy 8+?? Previous phone - no SIM or SD card in it.
Big Thanks Everyone!
Solved! Go to Solution.
You might need to contact Amazon to explain the phone isn't working as it should and ask for a refund / replacement @cagreco151
Doing this as early as possible would be beneficial.
You shouldn't have to be troubleshooting a phone so new into owning it.
It should obviously just be a process of insering a valid sim card and starting the set up process.
I assume it's unlocked to all networks to be able to accept your network sim card ? Check the small print if you can.
In the UK we have a paid for service called https://www.checkmend.com/uk/ which can help to determine the status of a phone.
If I can be of any further help then please don't hesitate. Take care. 😎
Daily Driver > Samsung Galaxy s²³ Ultra 512Gb in Phantom Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "
Thank you very much! Was very helpful!