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Hiya caller id feature and other caller IDs

(Topic created on: 26-09-2021 08:31 PM)
957 Views
Thesheep
Apprentice
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Hi, when calling other people my number shows as a different number or in some cases, shows as Budget Car Insurance which I think may be an issue with Hiya or smart. Is this a problem others have had? My phone also has unknown number in the about phone section. 
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5 REPLIES 5
antikythera
Black Belt 
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We have that with our BT landline and there's no apparent way to fix it. Our house number shows as a Bowling Club...
Thesheep
Apprentice
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It's annoying, the image is a screen shot of my friend's phone when I called him.IMG-20210925-WA0000_15548.jpg
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AndrewL
Moderator
Moderator
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@Thesheep: I'm not familiar with Smart. Is the issue only present with contacts that have this feature/app active? If you head to the Phone app > Tap the 3 dots in the top right > Settings > Supplementary Services > Show Your Caller ID, is this set to 'Network Default'? 

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Thesheep
Apprentice
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The Smart thing has always appeared, or Hiya. It's set to network default, Sky seem to think it's due to bringing my number from a different provider Screenshot_20210927-103939_Settings_15579.jpgScreenshot_20210927-104015_Call settings_15581.jpg
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Thesheep
Apprentice
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Both mine and my friends phones are the Note10+
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