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Duel sim not showing caller number on sim 2. Note 10 plus

(Topic created on: 17-11-2019 12:16 PM)
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Duelsimissue19
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Hi all

when I get a call to sim 2 number on my note 10 plus is showing as an unknown number. No issues when the same phone calls my sim 1 number. Is this a setting issue ? Any help would be appreciated.

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AndrewL
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@Duelsimissue: As a troubleshooting step, please can you try opening the Contacts app and tapping the 3 lines in the top left. If your contacts are split across multiple locations such as SD card, Google Accounts etc, then please tap 'Manage Contacts > Move Contacts' and try grouping them in one location (my suggestion would be Internal Storage). Does the problem persist following these steps?
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Duelsimissue19
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@AndrewL wrote:
@Duelsimissue: As a troubleshooting step, please can you try opening the Contacts app and tapping the 3 lines in the top left. If your contacts are split across multiple locations such as SD card, Google Accounts etc, then please tap 'Manage Contacts > Move Contacts' and try grouping them in one location (my suggestion would be Internal Storage). Does the problem persist following these steps?

Hi Andrewthanks for your reply.

See screenshot attached. I don't have internal storage . Where would you suggest moving the contacts to.

Screenshot_20191117-182515_Contacts.jpg

 

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