Device is locked message

telescope · ‎05-03-2022

My note 20 ultra sometimes shows. Message. This device is locked. Please return to owner ... but has a wrong e-mail address. How can I correct this?

Glenntech · ‎05-03-2022

Sounds like you have a bought a used phone.
Have you had it long?
If not I'd look at returning it to the seller and look at getting another
Suspect it's linked to someone's account and they have not removed it

BandOfBrothers · ‎06-03-2022

Hi @telescope

Where did you purchase the phone from ?

Daily Driver > Samsung Galaxy s²⁵ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

telescope · ‎06-03-2022

Hi @glentech, no, this is a brand new dovice, and I unboxed it myself .I have looked through the settings, but it seems to elude me .

telescope · ‎06-03-2022

@ BandofBrothers - directly from Samsung.co.uk

BandOfBrothers · ‎06-03-2022

I would suggest to contact Samsung and ask them to check the serial number of the phone.

If necessary arrange for them to send DPD for the phone to have it swapped out @telescope

Daily Driver > Samsung Galaxy s²⁵ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

JennS · ‎14-08-2022

its a Kapersky issue.