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Wireless calling stopped working

(Topic created on: 03-08-2020 08:24 PM)
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JennyW
Student
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Wireless calling on my Galaxy A20e stopped working today-  it is essential as we have very poor mobile signal. EE has assured me all is well as far as my account is concerned and all settings are correct.  The phone/wifi symbol has disappeared despite correct settings and I'm wondering if it is an issue with the "phone" app on the phone? Has anyone else had this issue?

4 REPLIES 4
Nicklad20
Student
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No one has had this problem
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Nicklad20
Student
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so what am I going do about it?
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ToniL
First Poster
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actually, I have same issue. been advised it is not phone but carrier. contacting my network about this issue.
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A-droid
First Poster
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My AG32 5G no longer has WiFi Calling, as it did originally. I tried, clearing the os cache; updates; checked provider, who verifies they have it turned on in my profile, they say it's a Samsung software issue; checked the phone app 3 dot menu (seriously?). My internet search shows an ocean of search results for WiFi Calling option missing. Perhaps Samsung wants to kill that functionality, it's not only Samsung phones with the problem. Chat with Samsung support was not productive. Anyone with a clue please please share it. I even tried the remove and replace SIM card trick, among others (no joy). Very unhappy and pessimistic here. Phones that don't work are kind of useless in my biased opinion.

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