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Original topic:

When I plug in the headset the microphone doesn't work

(Topic created on: 24-08-2020 07:27 PM)
ArikElman
Apprentice
Options
Galaxy A Series

My situation is as follows - when I plug my headset into the jack port on my Samsung A50, the phone doesn't recognize the microphone. People don't hear me, I can't record anything on Voice Recorder - that, despite the phone "saying" that the external mic is recognized. I can hear the sound on headphones, but no mike. I've tried several headsets, with the same result. Please help.

6 REPLIES 6
Jp20013
Journeyman
Options
Galaxy A Series
Check your headset port, your headphone jack connection on the phone, you may find debris inside causing the mic connection to be faulty.
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ArikElman
Apprentice
Options
Galaxy A Series

Done that, no dice 😞

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Jp20013
Journeyman
Options
Galaxy A Series
Have you tried cleaning the headphone port out using a can of compressed air?
You will probably find there will be a build up of dirt on the mic contact.
If I remember correctly there is a systems test you can do for the microphone, but unsure if it is the phone mic or it can be done on the headset mic too.
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ArikElman
Apprentice
Options
Galaxy A Series

Did it just now, clean as a whistle, same result...

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Yinoguns
First Poster
Options
Galaxy A Series

I am also having this problem with new headset I bought, I have a Samsung S10 and this new headset. Headset works fine with my PC.

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A series
First Poster
Options
Galaxy A Series

Did you manage to find a solution to this?? I have the same problem on my mobile with the mic and buttons not working on my wired headset

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