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Original topic:

Galaxy A42 5G microphone only work in calls if Bluetooth is ON

(Topic created on: 15/03/21 20:19)
joedance
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Galaxy A Series

I just bought a Galaxy A42 5G and it has an interesting but disturbing issue. When using the phone in normal calls, meaning using the ´phone´ app. The microphone doesn´t work unless the Bluetooth on the device is turned ON. I have tried rebooting, searching for updates and so, and nothing solve the issue. Bluetooth must be On in order to use the microphone when using the phone app. 

 

Is this a common issue? Is Samsung planning to update the app or release a fix??

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8 REPLIES 8
SaudA
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Galaxy A Series

Hi @joedance, not seen this issue before. Have you had it since you purchased the phone? Where did you buy it from? 


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joedance
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Galaxy A Series

Had it since the beginning. Bought via Amazon.de. Rebooting the mobile doesn´t seem to solve it.

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SaudA
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Galaxy A Series

It just seems so strange for the calling feature to be linked with Bluetooth. Have you previously connected a Bluetooth handsfree device/earphones? Also, have you tried backing up and performing a Factory reset? 


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Gabor L
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Galaxy A Series

I have the same issue accept my microphone is not working at all for some reason . Not even if the Bluetooth is on. My phone is 3 weeks old. How did you fixed your issue ?

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Gabor L
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Galaxy A Series

My microphone is not working at all. 3 weeks old phone 

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SaudA
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Galaxy A Series

Hi @Gabor L, what troubleshooting steps have you tried? Do you also have Galaxy A42 5G?  


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joedance
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Galaxy A Series

Removing all bluetooth headphones helped for a bit, but not anymore. The latest solution was to keep the bluetooth enabled even if the headphones are not linked...  It's a pain, I expect that the next upgrade takes care of it.

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Gabor L
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Galaxy A Series

Yea and 5g

I restart, reboot, factory reset, factory reset from booting system. Literally everything 

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