Samsung Headphone offer on the A series Phone.

[voenhenry]

Hello all, I have just bought the Galaxy A71 mobile phone based on the offer of a free Samsung headset. However, every time I have tried to claim the headset, I keep getting this message: "Can't participate in this event. Check event details for eligibility. (BNF.403.111)".

 Does anyone know why this is and what the message means? I have put in a sim card and set up the phone as required.  Any help would be appreciated, please. 

[Members_EhL5NzQ]

I have a Samsung s20 and having same issue keep getting told to go to members site and benefits but still nothing

[RealBiggazz]

Also intending to make a similar claim. But i can't find the link anywhere. Anybody knows where the link can be found?

[Sunnyside2020]

Same here...... kinda convenient for Samsung.... that we can not succeed with the claim.....
quite disappointing 😕

[j05x]

doesn't seem to have it anywhere that ive looked

[GtotheC]

Same here everytime I try to claim I keep getting the " Can't participate in this event" message..

[Billybob2020]

I also bought the a51 and when I go to notices and click to claim I get the same message as mentioned above, not eligible.....its a bit of a joke really saying its free but yet u have no way of getting it

[voenhenry · Accepted solution]

Sorted guys. I found the link here in a separate thread on the same issue. The link is: https://20202.samsungpromotions.claims/gb/en/claims/akgy500/get-started.
Be careful to use the Irish site if living in Ireland.

[newmemebr]

the link say page not found. is there any other way of getting to the right place.