Unresponsive Swipe

[SHF1991]

I had to update for UI 7 update, since then I'm having real difficulties swiping when on lock screen.

Can anyone help?

I'm not tech savvy so I'm hoping someone can help 

Thank you in advance 

Samsung Galaxy A15 user

[Arsenal21]

I've done thst, says phone working correctly, obviously not!

[Arsenal21]

Tried that nakes no difference

[Arsenal21]

I'm just glad it's not me being stupid !