Unlock or get photos from an samsung A53 with a broken screen.

[Members_SX3E6qs]

Hello, yesterday my samsung mobile device become unresponsive, I tried a force restart, but that put the phone in a lock state.. so I cant connect any mouse or to a PC, and the remote unlock is not working for the samsung find my. How can I get my data from it?

[BandOfBrothers]

Hello @Members_SX3E6qs and may I extend a Warm Welcome to the Samsung Community Forum 👋 

I appreciate how cherished our data is. 

Have a look at https://www.samsung.com/uk/support/mobile-devices/i-smashed-my-screen-and-cannot-use-the-touchscreen... 

I wish you all the best. 

[Members_SX3E6qs]

Hi, 
Those require usb access, but the phone can`t connect to the usb because is locked and the touchscreen is not working..
Thanks

[Piper123]

Hey there

If you are unable to use any of the options provided by @BandOfBrothers (not all require usb / unlocked, have you checked them all) then you'll need to reach out to Samsung Customer Services to arrange a repair.

Note this may result in the engineers performing a Factory Data Reset. Did you have a back up turned on such as Google? We always recommend users to back up their devices so they don't risk losing data if something goes wrong.

[BandOfBrothers]

A Samsung Service Centre will carry out a factory reset  / flash of the phone which would most probably wipe all the data. 

You could try a Highstreet Store that deals in repairs.