Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

Unlock or get photos from an samsung A53 with a broken screen.

(Topic created on: 04-01-2025 08:51 AM)
917 Views
Members_SX3E6qs
Student
Options

Hello, yesterday my samsung mobile device become unresponsive, I tried a force restart, but that put the phone in a lock state.. so I cant connect any mouse or to a PC, and the remote unlock is not working for the samsung find my. How can I get my data from it?

4 REPLIES 4
BandOfBrothers
MegaStar
Options

Hello @Members_SX3E6qs and may I extend a Warm Welcome to the Samsung Community Forum 👋 

I appreciate how cherished our data is. 

Have a look at https://www.samsung.com/uk/support/mobile-devices/i-smashed-my-screen-and-cannot-use-the-touchscreen... 

I wish you all the best. 


Daily Driver > Samsung Galaxy s²⁵ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

Members_SX3E6qs
Student
Options

Hi, 
Those require usb access, but the phone can`t connect to the usb because is locked and the touchscreen is not working..
Thanks

0 Likes
Piper123
Samsung Members Star ★
Options
Hey there

If you are unable to use any of the options provided by @BandOfBrothers (not all require usb / unlocked, have you checked them all) then you'll need to reach out to Samsung Customer Services to arrange a repair.

Note this may result in the engineers performing a Factory Data Reset. Did you have a back up turned on such as Google? We always recommend users to back up their devices so they don't risk losing data if something goes wrong.
I am not employed by Samsung nor do I receive any remuneration as a Samsung Members Star.

My device is an S25 Ultra.
BandOfBrothers
MegaStar
Options

A Samsung Service Centre will carry out a factory reset  / flash of the phone which would most probably wipe all the data. 

You could try a Highstreet Store that deals in repairs. 


Daily Driver > Samsung Galaxy s²⁵ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

0 Likes