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Original topic:

Sound issues when phoning

(Topic created on: 04-06-2022 06:33 PM)
Petsom
First Poster
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Galaxy A Series
When I make or receive a call I can't hear the other person and they can't hear me   if I switch to loud speaker they can hear me and I can hear them   I've tried the speaker using the Members app and it says it's working fine as I can hear the sound being played OK but it's still not working when I then go and make a call  
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6 REPLIES 6
Charlie306
Navigator
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Galaxy A Series
Do you have something connected to Bluetooth?
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Petsom
First Poster
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Galaxy A Series
No nothing at all
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weskerevil
Navigator
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Galaxy A Series
Have you tried the diagnostics tests on here
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Petsom
First Poster
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Galaxy A Series
Yes and it says the speaker is fine and I can hear it when I put it to my ear but when I make a call I can't hear anything
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AndrewL
Moderator
Moderator
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Galaxy A Series

@Petsom: When you're on a call, please try pressing the Volume Up button on the side of your phone to raise the call volume. Does this help at all? If not, have you tried reaching out to your network provider to see if there are any known issues with the service in your area? 

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Boxer21
First Poster
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Galaxy A Series
Turn off WiFi calling. I had the same problem when connected to WiFi.
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