12-02-2021 04:47 PM
12-02-2021 05:01 PM - last edited 12-02-2021 05:01 PM
Hey @PeterF74 ,
it's difficult to say without having hands on the phone, however, it may be an issue with the headphones port that makes the phone believe that the set is still connected to it. Please run the following test to determine if this something wrong with this port: launch Samsung Members (pre-installed in some phone and downloadable from the Galaxy Store)> Get help> Interactive checks> Headphones/earphones.
13-02-2021 08:37 AM
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