Hi, I had a smartphone that suddenly had a green screen but working, demonstrated before delivery for service!
And a non-working power supply would charge with another power supply
since the purchase was made on 06/27/2020
on 11/27/2020 I bring it to assistance including power supply
returns unrepaired: smartphone
returns unrepaired: power supply
returns with smartphone impossible to turn on - completely gone, stuck on screen powered by android
remained in assistance until 01/15/2021 date receipt of message for withdrawal and return of the product
ALMOST 2 MONTHS
I'm Italian, sorry
I'm using google translate
the smartphone was green and working
i searched the web and noticed that samsung often has these problems
after 5 months I decided to take him to assistance
I didn't drop anything on it, always treated with care, it doesn't even have a scratch
I found it NOT WORKING
with oxidized motivation
and they showed me the pictures, it is oxidized, a lot on the side where the cards are inserted
which were up and running both before and now
and completely dry
I would have noticed!
in addition I made a backup before the delivery to assistance
obviously I complained because from November I was resisted not repaired on January 15th 2021
plus I complained about the power supply not being fixed
power supply that had to be guaranteed
sono italiano, scusate
sto usando google translate
lo smartphone era verde e funzionante
ho cercato sul web e ho notato che samsung spesso ha di questi problemi
dopo 5 mesi mi sono deciso a portarlo in assistenza
non ci ho fatto cadere nulla, trattato sempre con cura, non ha nemmeno un graffietto
me lo sono ritrovato NON FUNZIONANTE
con motivazione ossidato
e mi hanno fatto vedere le immagini, risulta ossidato, molto dalla parte dove si inseriscono le schede
le quali erano attive e funzionanti sia prima che attualmente
e completamente asciutte
me ne sarei accorto!
in più ho fatto un backup prima della consegna in assistenza
ovviamente mi sono lamentato perchè da novembre mi è stato resistuito non riparato il 15 di gennaio 2021
in più ho lamentato dell'alimentatore non sistemato
alimentatore che doveva essere garantito
this is the return message
January 15, 2021
from 27 November 2020
it sounds strange to me
also the power supply not looked at after 5 months brought to service and not repaired ??and the power supply was bad? didn't he like it? bad assistance !!!
because they didn't tell me anything about that !!! was under warranty! it was faulty, I had to use another power supply for charging and I find myself not only with one less phone, but also one less charger at a high expense!?
ok, I ask for support because I'm not practical
on google feed I notice that others have also had bad experiences with this assistance
I just lost more than 300 euros! I had to keep the green screen but with a working phone!
ok, chiedo un supporto perchè non sono pratico
su feed di google noto che anche altri hanno avuto delle pessime esperienze con questa assistenza
solo che io ho perso più di 300 euro! mi dovevo tenere lo schermo verde ma con un telefono funzionante!
assistance nothing, I wrote on facebook and the message is not read yet, do you know what it means that if I buy a 100% Chinese phone I have more assistance?