21-01-2021 02:48 PM in
I recently upgraded to the A51, I do enjoy it despite its little flaws like the fingerprint sensor not liking the same print in the same position etc but my main fault is the speaker.
Any app, any function and it can randomly cut out, I've been on loudspeaker calls and its go off, YouTube vids, video calls, music player to and even if headphones are plugged it the sound through them will go off to.
I'm guessing it's a software issue somewhere, I've followed other suggestions regarding developer options, don't route to usb device, turn of mute sensor when moving phone etc but it still happens.
Phone will be sat there, playing audio and then the audio just stops, to get sound back is to restart the phone and although its pretty quick at restarting its still annoying that it needs to be done.
Thank you in advance.
25-01-2021 12:54 PM in
Hi @Amstrum, have you tried the hardware test? Samsung Members app > Get Help > Go to Phone care > Interactive checks > Speaker. It'll play a loud sound when you tap the speaker option.
I just want to rule out any hardware issues.
25-01-2021 01:22 PM in
Cheers, have you tried Safe mode? Of course this will disable third party apps, so you won't be able to use them, but you could certainly test the calls and music. I do understand it seems to be quite random, so you might have to test it every few days if possible.