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Screensaver keeps resetting

(Topic created on: 30-04-2022 10:50 AM)
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Sora1900
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I normally have my charging screensaver set to photos but for some reason after a day or so it changes to the colors on its own and I'm not sure why.

23 REPLIES 23
Gadget08
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Same problem with my Galaxy S10 Plus. Started approximately 5 to 7 days ago. Very annoying

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Members_pwL7QiD
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I've just tried reverting the version on my S10e. It said it was restoring to the factory version 12.1.10.7 . Waiting to see if it has worked.

 

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Timro1
Student
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I had another small update on my phone but it never fixed it.

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Tuke66
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I follow your directions, and I don't have the undo update option.

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Figure it out
Journeyman
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@Tuke66 

Poke around a bit on the "App info" page or open it & find the three stacked dots.  The choice to revert has got to be somewhere.  What's the current version of your Clock a

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AndrewL
Moderator
Moderator
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@Tuke66: if you head to Settings > Apps > Clock > Tap the 3 dots in the top right, then you should see the option to 'Uninstall Updates'. 

If this doesn't work, then reinstall the update via the Galaxy Store > Tap the 3 lines in the bottom right > Updates > Clock. Next time the issue occurs, please send an Error Report via the Samsung Members app, so our team of experts can take a closer look into this for you. To do this, please head to the Members app > Get Help > Error Report > Tap 'OK' to send System Log Data > Select the symptom, and include as much detail as possible. To ensure your logs accurately reflect the issue you're experiencing, we'd like you to submit your report within 5 minutes of encountering the problem. Our engineers will then investigate this and respond to you with a solution via the Members app. 

nsu2112
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This solution has worked for me through multiple phone (Note 20 Ultra, AT&T) restarts.  I could only revert Clock to 12.1.07.1, though.

Members_Pb88eME
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My s10 plus is also doing this ?

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Figure it out
Journeyman
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Just follow my previous instructions & undo the update (to whatever earliest version you can).  Plz let me know if it fixes the issue.

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ZenGuyMax
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That seems to have worked. Thanks!