Samsung Galaxy A71 not showing Factory Reset Menu

[lance_04]

My old Samsung Galaxy A71 had a pin that I forgot. I currently use the Galaxy A15 as of now, but I want to give my niece my old phone since I'm not using it. I try to enter recovery mode since I forgot my pin but no matter what I try it just kept on restarting. I tried doing the power button and volume button method that works perfectly in my A15, but it won't work I also tried plugging it in my computer yet it kept on restarting and not going in recovery mode.
Any suggestions?

[Piper123]

Hey there and welcome to the Samsung UK and EU Community Customer to Customer Forum

1. Turn off the device.
2. Connect To Computer USBC to USBC (you may also connect to another Samsung mobile via USBC). Press and hold the Volume Up key and then press and hold the Power key
3. When the Android logo displays, release both keys.
4. Wait until the Android system recovery menu options appear.
5. Press the Volume down key several times to highlight factory data reset
6. Press Power key to select.
7. Press the Volume down key to highlight yes, them and press the Power key to select.
8. When the factory data reset is complete, Reboot system now is highlighted.
9. Press the Power key to restart the device.