12-01-2021 12:39 PM
My samsung galaxy a5 2017 has low phone signal all the time and only when I call someone it says it's got high signal but the same sim card works fine in my other phone. Can somebody please help me fix this problem
Solved! Go to Solution.
12-01-2021 01:16 PM
Hey @Members_PufPzFo ,
sure! Do you have any other SIM cards that you can try on the phone? Have you recently made any changes to it (downloaded any new software or app)?
Would you be able to run the following test and let us know the results? Launch Samsung Members> Get help> Interactive checks> SIM card.
12-01-2021 01:16 PM
Hey @Members_PufPzFo ,
sure! Do you have any other SIM cards that you can try on the phone? Have you recently made any changes to it (downloaded any new software or app)?
Would you be able to run the following test and let us know the results? Launch Samsung Members> Get help> Interactive checks> SIM card.
12-01-2021 03:40 PM
Yes I will do that now
12-01-2021 03:41 PM
Accidently accepted as solution
12-01-2021 03:41 PM
How do I do that please?