Samsung Galaxy A15 5G

[M4z]

The UI 14 Keeps crashing Hopefully the Android 15 Rolls out quickly but with everything functioning as it supposed to be. And there should be no lagging with the entire software update. Because Android 14s update is crashing my entire phone freezes up. Please sort it out. Also, my Samsung doesn't seem to have a screen recording button on the swipe down panel quick access can that be added too if possible 

Thanks. 

[lminvti]

Hi @M4z and welcome 👋

If your device keeps crashing try to do wipe cache partition on the phone.

Also try run phone into safe mode as it could be some 3rd party apps causing this:
https://www.samsung.com/uk/support/mobile-devices/how-to-start-my-galaxy-device-in-safe-mode/

In regards of screen recording, unfortunately A15 doesn't support this feature as its Samsung’s low budget phone, but there's 3rd party apps you can download from Google play store.

[M4z]

How come the Samsung Galaxy A15 don't have screen recording the model is a 2023.

[BandOfBrothers]

Hey @M4z and Welcome to the Samsung Community Forum 👋 

If the Clear Cache option does not help as suggested by @lminvti then you could try Safe Mode. 

• Safe Mode  > https://www.samsung.com/uk/support/mobile-devices/how-to-start-my-galaxy-device-in-safe-mode/ turns off downloaded apps and themes etc which may highlight an app or theme that's causing conflict. Alternatively long press the power off button and then long hold on Turn Off to get to Safe Mode. 

And or as a last resort back up and factory reset. 

Feedback can be sent via your Samsung Members App too.

If i can be of any further help please don't hesitate to ask  😎 

[lminvti]

Some Samsung A series phones might not support screen recording because they are lower-end models with a "One UI Core" version of Android.

[itsnotlookinggood]

The a15 doesn't run a core version of the software , samsung just decided to omit out some features to make the higher end phones more appealing 😂