Samsung Galaxy A13 not being recognised on laptop

[Dave Giles]

I've tried everything - connected with various data cables on a couple of laptops, accessed USB settings through the developer options to change to file options, none of which makes any difference. 

I cannot seem to access 'Settings > Apps > Tap the 3 lines with the downward facing arrow, to the right of 'Your apps' > Show system apps (toggle this on) > OK > Scroll down, and tap on 'USBSettings' > Storage > Clear cache > Clear data, then restart your device.' as when I go to the Apps tab the 3 lines do not have a downward facing arrow, so I cannot take it any further.

I never used to have this problem until the UI update recently. Does anyone have any ideas?

[BandOfBrothers]

Hi @Dave Giles and may I extend a Warm Welcome to the Samsung Community Forum 👋 

The information in the latter half of this link might help. 

https://www.samsung.com/uk/support/mobile-devices/connect-to-a-computer-or-tablet. 

If i can be of any further help please don't hesitate to ask  😎 

[Dave Giles]

Thanks. I've now installed Samsung SMartflow onto both my phone and my laptop and whilst it can transfer via wifi, it will not do so via cable. Is there any advice?

I seem to remember that there used to be a way to change the technical aspect of the USB settings previously? That seemed to open the folder on connecting to a laptop.

Can't help thinking that it is the UO update that caused this problem.