Samsung A25 crashing & Notifications

[jbamford]

Hi folks,

Bought a A25 Samsung Phone last month new phones been fine until now, I'm having issues with Apps randomly crashing and notifications not working.

Notifications are hit and miss sometimes works and sometimes don't, when Notifications don't work it's when I'm on 4G/LTE on selective apps. Disabled all power saving settings and enabled app Notifications but the notifications don't work on 4G/LTE. All notifications work on WIFI though.

I have reset the phone multiple times and doesn't fix the problem.

When apps crash it comes up with a message that the app crashed due to Web view.

I am guessing there are bugs in android 14. Updated to latest version but problems are still there.

Any idea?

Regards

[BandOfBrothers]

Hello @jbamford and may I extend a Warm Welcome to the Samsung Community Forum 👋 

I appreciate you have tried some troubleshooting steps. 

Samsung Help Links >

https://www.samsung.com/uk/support/mobile-devices/why-are-some-android-apps-crashing 

and

https://www.samsung.com/uk/support/mobile-devices/how-to-fix-apps-that-keep-crashing-or-freezing 

Can you give these a try also >

• Clear Cache Files from the phone's System Partition Section  > https://www.samsung.com/uk/support/mobile-devices/how-do-i-clear-the-cache-on-my-device/ You may need to insert your earphones or hook upto a powered On Laptop or use a Tv's USB Port to access the Clear Partition Section. This may help with lag or stutters as this clears the phone of old/unused or broken cache files.There is also a Repair Apps option in the Menu System too { Possibly excluding the s²⁴ Series of phone's } 
• And Safe Mode  > https://www.samsung.com/uk/support/mobile-devices/how-to-start-my-galaxy-device-in-safe-mode/ turns off downloaded apps and themes etc which may highlight an app or theme that's causing conflict. Alternatively long press the power off button and then long hold on Turn Off to get to Safe Mode. 

If these do not help then send feedback via your Samsung Members App too. 

A Samsung Service Centre maybe able to help. 

If i can be of any further help please don't hesitate to ask  😎 

[ukraina2]

I've had the A25 5G since March and haven't had any of those problems. It's got all of the latest updates. I have power saving switched on and I receive notifications using 4G/LTE. Maybe the problem is with your phone service provider.

[jbamford]

I did those, and uninstalled Webview. Phone seems to be working now without crashing, however notifications for certain apps are not working when on 4G/LTE/ 2G Mobile Network.

Regards

[jbamford]

Phone has two SIM cards with Vodaphone & EE but on both networks Notifications don't work. Notifications works when on WIFI though.

Regards