Samsung A14 5G touchscreen doesn't work anymore after update to One UI 7.0

[GersAffrandraa]

after updating my A14 5G to One UI 7.0, my touchcreen doesn't work at all anymore. 

How to fix this? 

#touchscreen #A14 #update #UI7 

[Members_fgrhJM6]

Same issue. It's temporarily solved after reboot, but then touch screen stops working again.

[Members_vrdaksD]

Bonjour,

Depuis ma petite manipulation, plus aucun problème. 

Je détaille :

Ouvrir les paramètres- rechercher "one"

Sélectionner "Version One UI"

Sélectionner "Mise à jour système Google Play"

Lancer la mise à jour (moi il y en avait une...)

Le téléphone redémarre en optimisant les applications... et depuis, plus aucun blocage d'écran !

J'espère que cela fonctionnera pour vous!

[brendanbroiks1991]

I'm still having the same with problem with my screen freezing when I lock my phone and then try unlock and answer call I've turned my phone off numerous times and factory reset once already and that's been ever since I had the 7.0 and android 15 update

[SteveTu]

@Members_vrdaksD 

Earlier this afternoon I tried what you said  and the changes have given me the longest time 'off charger' without experiencing the touchscreen freeze. I'm not sure if this then is a fix or just a longer time between my phone reverting back to getting the freezes. 

My translation of your suggestion:

Open settings -> Search  "One" -> Select "One UI Version" -> Select "Google Play system update"

Oddly even though I had the latest version, the phone still said Optimising Apps and had to restart to complete the update. After reboot my phone has been off the charger and still working ok. May be temporary, buit it's longer than before.

If I try the same again now, after selecting the Google Play update, it checks and now tells me my phone is up to date. Maybe the rollout update didn't then complete before? 

I had been trying software update each day - and that has been telling me my software is up to date each time - so why the Google Play update did anything at all I don't know. 

Thanks if that is a better fix than my phone having to stay on charge to work!

[quantumfaerie]

The same happened to my Samsung A14, 2 weeks ago. I tried various 'fixes', including restarting using sidebars, putting phone into 'safe mode', which I found online but nothing worked. I took it into the Vodafone shop from where I originally bought it via a 3 year contract 14 months ago and they said it wasn't a network problem. He checked if Samsung would trade it in but they won't trade A series anymore!! I went home and phoned Samsung tech department. Was on the phone with them for over an hour trying various 'fixes' including 'safe mode'. She said she'd phone me back after a couple of hours. She didn't! I then deleted various apps hoping that would fix the problem ...it didn't. About 5 days later I got back to Samsung Tech department and spoke to a lovely young Filipino guy called Justin for about 2 hours again trying various fixes. Nothing worked so he backed up my data on Google and did a factory reset remotely. I then tried to log in only to find that the 'OK' button didn't work ... it didn't light up and had frozen ... so I was locked out of my phone permanently.  Justin said he could either book me into a Samsung tech shop in either Solihull or Birmingham or alternatively I could send the phone there by post ... but it would take 7 to 11 days to get it back! I don't have a spare phone and they don't provide a temporary one. I said that was unacceptable asI couldn't spare a whole day driving from Worcester to Birmingham and waiting for them to fix the problem and also couldn't wait 7-11 days to do it by post. He said he'd get someone to call me the following day from the 'higher' dept to try and arrange another solution. They called me twice today but hadn't turned their  mic on so there was nothing but silence! I called Samsung again and told them what had happened and I eventually received a call from the so-called 'higher' dept. I asked them if they could replace my phone as I'd had quite enough of the whole situation. She said that wasn't possible but they could send an engineer from a company called Likewise Ltd to my home in Worcester and fix the phone in their mobile van.  I received an email from Likewise Ltd, a few hours later to book the visit ... however they wanted to charge me £19.95! I called them and asked why I had to pay this as the phone is still under warranty and that I'd been promised there would be no charge. They said it was Samsung who charged this for any Samsung A series phone repair, not for any other Samsung phone!!! So not only did their update cause the 'freeze' problem, but they then want to charge me to repair the problem which their update had caused!!! Absolutely unbelievable!!! I phoned Samsung again and put in a complaint to the 'higher' dept who had assured me on our previous call this morning that I would not be charged. I'm now waiting to hear back from them. These big corporations are a bloody nightmare ... they walk all over people and disrespect our consumer rights. If I don't get any satisfaction, I'll be taking it further via the ombudsman. I realise that £19.95 isn't a huge amount of money but I'm furious that Samsung have applied this to any repairs ... especially as it's only for the A series ... the whole thing stinks! 

[jarvfalla]

The following is from Samsung chat:

Hi. Welcome to Samsung Support. My name is Helbert from Samsung Chat Support. Please allow me a few moments to read through your enquiry.
‎6:27 PM
Thanks for staying on this chat Julian. Allow me to assist you on your Galaxy A14.
 
By the way, you’ve been transferred to me as our chatbot was unable to answer your query. Just a quick question before we proceed with your query, may I please also know if this is the first time you’re contacting about this query here on chat support?
‎6:28 PM
I haven't heard from you for over two minutes now. Could you please let me know if you are still there?
‎6:31 PM
Not to rush you but it appears to have gone a little quiet. If you are still there, would you mind sending me a message to let me know?
‎6:32 PM
It seems that our chat has been disconnected Julian. Please reach back out, so we can continue providing assistance.

I would love to stay, however, due to the time that has elapsed without you sending a message, I would have to disconnect our chat. Should you require further assistance, please do not hesitate to get in touch with us again, and we will be more than willing to help. Have a great day! Take care.
As I’ve not received a response for a while I’m placing your chat on hold. Please note when you next respond you might be connected to another Samsung Support Expert
‎6:34 PM
Hi sorry. I'm reconnected.
‎7:34 PM

Thanks for coming back Julian.
‎7:35 PM
My main issue is that intermittently i am unable to use touchscreen following a system update, meaning I cannot unlock my phone or answer calls. This issue had never occurred before the update. I half restarted the phone and cleared the partition cache.
Is there a patch or fix for this please?
‎7:36 PM

I understand. I will surely send this as feedback, so our engineers could review and send patch. You may leave feedback at Samsung Members app too. Is the screen not responding to touch intermittently? 
‎7:38 PM
The update was One UI version 7, Android 15
‎7:38 PM
Yes, intermittently. I can unlock and use it, lock the screen and then go yo unlock straight away and it happens.
‎7:39 PM

Thank you. Do you have screen protector on your device? 
‎7:40 PM
Yes, but I have tried with and without. Right now I am typing with the protector without issue, but earlier couldn't use the touchscreen at all and only got it working following another forced restart.
‎7:42 PM

I understand. Has the device experienced any physical or liquid damage? 
‎7:44 PM
I haven't heard from you for over two minutes now. Could you please let me know if you are still there?
‎7:46 PM
No damage at all
‎7:46 PM

Thank you. Are you trying to use the device outside or in a cold atmosphere?
‎7:47 PM
No, not cold - standard room temperature.
‎7:48 PM

I understand. Perform a soft reset on your device. 
 
Press and hold the power and volume down buttons for about 10 to 15 seconds.

Has this solved your issue?
‎7:51 PM
That's what I did earlier, and whilst it has helped I've taken this approach previously and the issue came back.
‎7:57 PM

This is noted. If you have case/cover on your device, I suggest removing for the meantime to see. 
‎7:59 PM
I haven't heard from you for over two minutes now. Could you please let me know if you are still there?
‎8:03 PM
I'm still here
‎8:03 PM

Thank you. Have you tried removing the case/cover to see? 
‎8:04 PM
It works with and without the cover now, but intermittently does not work. It seems to be a system issue in loading following the update.
‎8:08 PM
Various forums confirm same issues experienced by other users, which makes me think there should be a patch to fix this
‎8:10 PM

I understand. I will be forwarding this to our engineers for review and possible patch. I suggest leaving feedback at Samsung Members app too. 
‎8:12 PM
SEND

[StrichyWitchy]

Like most people on here, I have had major issues with the touchscreen freezing repeatedly since the updates, and had tried various suggestions with no luck.
A few hours ago I changed the Wallpaper to one of the plain colours. I previously had one from Galaxy Themes.
The phone has worked properly ever since and fingers crossed that's it fixed for me.
I don't know if this will work for others, but might be worth a try?

[Members_4ffkHNo]

Hi man tried this lets see just 2 qsts:

I didnt find "one" in search but i just went in setting >info > software version and from there > ONE

I found a google update as u said (101 mb) is this one? 

Installed now it says version 1 August 25..unfortunately I don't remember the one before which date was...

[SteveTu]

I managed to get 6 or 7 hours 'off charger' without a touchscreen freeze. But it's back - so maybe it was just the reboot again that gave the temporary reprieve?

[Tomas70]

I turned off the fingerprint sensor for unlocking the screen in settings. Seems to be running smoother now although I still get the occasional screen freeze.