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Go to solution Solved

Samsung A14 5G touchscreen doesn't work anymore after update to One UI 7.0

(Topic created on: 24-07-2025 03:11 AM)
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GersAffrandraa
Student

‎24-07-2025 03:11 AM

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after updating my A14 5G to One UI 7.0, my touchcreen doesn't work at all anymore. 

How to fix this? 

#touchscreen #A14 #update #UI7 

23 people had this problem.
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483 REPLIES 483
Members_4ffkHNo
First Poster

a month ago - last edited a month ago

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In response to SteveTu

Me too...all these tricks looks like they fix for some hour...the only hope is an official patch...is just a waste of time all this trying...

The only think I noticed is that I airplane mode the bug doesn't come so often...

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Members_SgVx3MW
Apprentice

a month ago

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In response to tallkeith

Me too. My A14 is unresponsive. Since One UI V7.0 update, difficulty swiping to unlock, even answering calls. Epic FAIL Samsung.

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Members_SgVx3MW
Apprentice

a month ago

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In response to SteveT111

Me too

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tallkeith
Navigator

a month ago

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In response to Members_SgVx3MW
No response from Samsung for a fix. They've lost me for ever as a customer. My Sony phone has just arrived in the post so I'll just set it up and throw my last ever Samsung item away.
AAV2
First Poster

a month ago

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I have to reboot my A14 every time I open it. But also I can't now transfer photos from my A14 to my laptop, there seems to be no process for doing it. Any ideas?

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tallkeith
Navigator

a month ago

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In response to jarvfalla

Dont expect an answer from Samsung or even recognition of a software fault.

They really dont care.

I suggest you throw the phone away and find one from another company and never buy anything made by Samsung again.

They treat customers with complete contempt

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jarvfalla
Journeyman

a month ago

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In response to tallkeith
It is very frustrating, especially as so many forums are clear evidence of a shared problem amongst Samsung users.
tallkeith
Navigator

a month ago

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I think letter before action then claim in the small claims court is only way to go for this now. I will claim for cost of phone and time wasted trying to fix it.

I've sent email to ceo advising them that if I don't hear in 7 days then that is the only action available to me.

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SteveTu
Navigator

4 weeks ago

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I received this from the UK CEO's office yesterday...

'...Unfortunately, as I have advised before we are unable to discuss other cases and not all A14 devices have been affected. Please be assured that we are actively working to resolve this matter as quickly as possible.

Thank you for your patience as we investigate your complaint and assess available resolutions. I will contact you promptly once I have an update regarding your case....'

Call me cynical, but I have a sneaky suspicion that they have a couple of options - they can patch the Android 15/UI 7 release, or if the UI 8 release is that close, put the effort into double checking 8 and wait for that to fix the issue. But how on earth can anyone know when Samsung seem so reticent to say what has happened and how many of their customers have been affected (obvious it's not even all the A14 users given the CEOs comment) - let alone offer a timeframe for a fix/workaround.

SteveTu
Navigator

4 weeks ago

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In response to SocietyGirl

@SocietyGirl 

You said on Friday 5th:

'...

 
 

Hi all, we're aware of the issue and will be providing an update shortly.

...'
 
Any update on this? Did I miss the update? - if not what does 'shortly' mean? And what do you mean by 'update' - will that be a fix for the issue or will it simply a statement about the issue?
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