Samsung A14 5G touchscreen doesn't work anymore after update to One UI 7.0

[GersAffrandraa]

after updating my A14 5G to One UI 7.0, my touchcreen doesn't work at all anymore. 

How to fix this? 

#touchscreen #A14 #update #UI7 

[Arsenal21]

It shoukdn't have come to that should it. They obviously don't know the answer to this ....

[GA26]

How to schedule anything when you can't use any touch screen functionality?

[Arsenal21]

I rang customer service, the couldn't understand me, I couldn't understand her and then she couldn't understand the problem...no help there. I thenn asted 40 mins on text support typing in the same problem 3 times! Being asked 'how was my day going' ...I gave up after that! Just gone back and complained on Samsung twitter.....

[Arsenal21]

I've sent at least 6, how many d o they need ?

[Happymumof4]

Hope this works for everyone!
Settings
Battery and device care
Auto optimization
Auto restart. At this point you can select schedule time, ideally during the night when phone not in use and battery above 30%.
I also deleted some old apps. It's definitely working better today and haven't had to force shutdown at all so it's done something right!
I don't know how you'd do that though if you can't use touchscreen at all.
Hope you get it sorted everyone 🙏

[GA26]

I had the same problem, with the moments of not being able to use the touchscreen getting larger and larger, with a freeze of a few hours today. When I was about to buy a new phone in a shop, it suddenly all worked perfectly again and now already for over an hour. I returned and I hope it will now miraculously be fixed...

[brendanbroiks1991]

I need help with my freeze screen probl since 7.0 android 15 update on my a14 phone

[ChrisP88]

@brendanbroiks1991 Welcome to the Community!

I have moved your comment over to the A Series board and given it its own post to help other users see your query.

If you can provide any other details about this issue that will help us fix this for you, that would be a big help!

[Piper123]

Can you please provide more details?

What happened?
When?
What are the impacts?

[brendanbroiks1991]

Screen freeze
About 5 minutes ago
Phone wasn't functioning at all couldn't even click on any apps