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Samsung A13, people can't hear me unless I use speaker phone option. Mic seems ok in video etc

(Topic created on: 4 weeks ago)
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mikesndbs
Apprentice
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Just got a new A13 and it has a most annoying problem. It seems unable to transmit my voice to callers. I can hear them clearly but they just hear chips and burbles from me. If I switch the phone to speaker phone they can then hear me. If I use a headset they can hear me. Mic seems to work on videos etc. what can I do?

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xSteveuk
Mastermind
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Hi,
Make sure that the Samsung Call app has the permission to access the microphone. You can check the app permissions by going to Settings > Apps > Samsung Call > Permissions. You can also try to clear the cache and data of the Samsung Call app, as it may help to resolve any glitches or errors
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BandOfBrothers
Samsung Members Star ★★
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If your still within a relevant cooling off period then swap the phone out @mikesndbs 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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