A356B Mobile

[Giraffe]

Anyone else have problems retaining fingerprint settings, I am?

I am finding my new phone does not retain my fingerprint settings. They work OK when first set but later same day are no longer recognised. What can I do to sort this out?

Thanks

[Jess_88_s23]

Hey, so I had this problem also, what I did was delete all fingerprints it knows & then when you add the print back, use multiple fingers while it scans it, mine has been perfect since and I have my thumbs and index and middle fingers set, if one doesn't work, the others will. My phone was a diff model but in theory it still should work. Hope this helps.

[BandOfBrothers]

Are you using a screen protector which might be hindering this @Giraffe 🤔 

Try Clear Cache Files from the phone's System Partition Section  > https://www.samsung.com/uk/support/mobile-devices/how-do-i-clear-the-cache-on-my-device/ You may need to insert your earphones or hook upto a powered On Laptop or use a Tv's USB Port to access the Clear Partition Section. This may help with lag or stutters as this clears the phone of old/unused or broken cache files.There is also a Repair Apps option in the Menu System too { Possibly excluding the s²⁴ Series of phone's } 

If i can be of any further help please don't hesitate to ask  😎 

[Giraffe]

Thanks for all your advice.
I have reset using my index finger and as at this moment and for the third day it is working.