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A356B Mobile

(Topic created on: 26-05-2024 07:05 PM)
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Giraffe
Pioneer
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Anyone else have problems retaining fingerprint settings, I am?
I am finding my new phone does not retain my fingerprint settings. They work OK when first set but later same day are no longer recognised. What can I do to sort this out?
Thanks
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Jess_88_s23
Journeyman
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Hey, so I had this problem also, what I did was delete all fingerprints it knows & then when you add the print back, use multiple fingers while it scans it, mine has been perfect since and I have my thumbs and index and middle fingers set, if one doesn't work, the others will. My phone was a diff model but in theory it still should work. Hope this helps.
BandOfBrothers
Samsung Members Star ★★
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Are you using a screen protector which might be hindering this @Giraffe 🤔 

Try Clear Cache Files from the phone's System Partition Section  > https://www.samsung.com/uk/support/mobile-devices/how-do-i-clear-the-cache-on-my-device/ You may need to insert your earphones or hook upto a powered On Laptop or use a Tv's USB Port to access the Clear Partition Section. This may help with lag or stutters as this clears the phone of old/unused or broken cache files.There is also a Repair Apps option in the Menu System too { Possibly excluding the s²⁴ Series of phone's } 

If i can be of any further help please don't hesitate to ask  😎 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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Giraffe
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Thanks for all your advice.
I have reset using my index finger and as at this moment and for the third day it is working.
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