Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

Samsung A12 update

(Topic created on: 10-03-2023 12:22 PM)
310 Views
Susie_1010
First Poster
Options

Phone updated several times in last 48 hours, phone unusable as touchscreen no longer works the following error message is displayed "Messenger isn't optimised for the latest version of Android. Screen touches may be delayed or not recognised"

 

I can not use the phone at all, I can unlock phone and that is it, it comes up with that error message, I cannot get on the Internet, access phone or any apps

 

HELP (I am using my Samsung tablet)

0 Likes
1 REPLY 1
BandOfBrothers
Samsung Members Star ★★
Options

Try hooking upto Samsung smart-switch  to see if you can resolve this way.

If you can get to the factory reset Section do that.

If all that fails then a Samsung Service Centre will help. 

Samsung Support > How-do-i-fix-an-unresponsive-touchscreen-on-a-galaxy-device/ 

 

 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

0 Likes