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Original topic:

Samsung A12 update

(Topic created on: 10-03-2023 12:22 PM)
Susie_1010
First Poster
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‎10-03-2023 12:22 PM in 

Galaxy A Series

Phone updated several times in last 48 hours, phone unusable as touchscreen no longer works the following error message is displayed "Messenger isn't optimised for the latest version of Android. Screen touches may be delayed or not recognised"

 

I can not use the phone at all, I can unlock phone and that is it, it comes up with that error message, I cannot get on the Internet, access phone or any apps

 

HELP (I am using my Samsung tablet)

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1 REPLY 1
BandOfBrothers
Samsung Members Star ★★
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‎11-03-2023 05:41 AM in 

Galaxy A Series

Try hooking upto Samsung smart-switch  to see if you can resolve this way.

If you can get to the factory reset Section do that.

If all that fails then a Samsung Service Centre will help. 

Samsung Support > How-do-i-fix-an-unresponsive-touchscreen-on-a-galaxy-device/ 

 

 


Daily Driver > Samsung Galaxy s²³ Ultra 512Gb in Phantom Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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