Samsung A10 crashes

[calebw]

Ok so there's this problem on my Samsung A10 where it completely crashed and goes to the samsung logo screen on boot up and I have to force reboot but now it thinks that it rebooted the phone and it gets stuck at starting phone can anyone help me?

[BandOfBrothers · Accepted solution]

That's not good @calebw 

I assume you've not tried rooting the phone or used a Custom Rom  ?

Can you get it into Safe Mode  ?

Safe Mode disables your downloaded app's but let's your stock app's keep working. If the issues stop then this highlights a downloaded app as the possible issue. Come out of Safe Mode and start deleting your most recent downloaded app's one at a time until it stops. 

Or can you get it to Factory reset although this can delete your stored information as this takes the phone back to the last successful software update.

Another option is a hard reset via the buttons.

hardreset.info/devices/samsung/samsung-galaxy-a10. 

A Samsung Experience Store or Samsung Service Centre can take a look.

[calebw]

no I haven't rooted my phone or used rom


I dont think there any for the samsung A10 anyway



I have tried resetting my phone about 1 month ago but the problem continues I shall try safe mode and let you know

[BandOfBrothers]

Fair enough @calebw 

Good luck  🤞

[calebw]

thank you so much I booted onto safe mode and went on it for a bit as it usually crashes one minute after use on boot up it does show that it's one of my apps I shall delete them as soon as I can as all of my downloaded apps are mostly important

[BandOfBrothers]

Safe Mode certainly comes to the rescue in lots of cases @calebw and I'm glad it has for you 

Let's hope you find the rogue app(s) quickly.

[BandOfBrothers]

Once you've found out which app or apps is causing this then you could let the developer of the app know and let Samsung know direct via your Samsung Members App.

Take care @calebw 

[calebw]

I've just found the rouge app






it was a application that I made
it must've not been compatible with my phone

[calebw]

and no I didn't make a virus I think the app maker software did it

[BandOfBrothers]

At least you've found the culprit