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Hi @Grannypants ,
@keith30 is right.
Based on Google’s security policy and local law, Samsung had blocked call recording through 3rd party ACR applications. So this operation is intended behaviour. However some 3rd party application developers had found a detour to record each voice during calls and applied it to their apps. Those applications have been working on previous Samsung devices whereas it was blocked on S9/S9+ devices and onwards due to improved call recording solutions.
In case your country permits call recording by local law, voice recording during calls will be possible via preloaded Phone > Call application in upcoming software update. For this, Samsung is reviewing each local law again and allowed countries will be categorized in the near future.
Just to add that it not technically illegal to record calls in the uk
However it is illegal to share calls with 3rd parties without consent, see some information here https://www.gmal.co.uk/recording-phone-calls-on-your-mobile/
Anyway the facility was removed due to privacy/security issues and seems that the 3rd party apps which tended to have restrictions anyway are blocked. Raised many times, one thread here https://eu.community.samsung.com/t5/galaxy-s21-series/uk-phone-usage-restrictions/td-p/5598519
I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.
My Device- S21 Ultra 5G ( SM-998B/DS ) CSC= BTU , 12GB/256GB
One Ui 5.0,Android 13 .