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RCS CHAT STUCK

(Topic created on: 11-03-2025 06:24 PM)
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gwarn
Apprentice
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my rcs is stuck on setting up its been 3 days and i click verify everyday.
Any way to fix this
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10 REPLIES 10
Fiona26
Samsung Members Star ★
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Best thing to do is just to leave it. Could take up to 10 to 14 days may be sooner. It will eventually connect just got to be patient.
gwarn
Apprentice
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will it 100% connect though?
Fiona26
Samsung Members Star ★
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100% it will, I was stuck on setting up when I changed over to the s25 ultra. Just over a week it finally connected. Also had the same issue in the past.
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SteveBish
Explorer
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I've had issues with RCS before, slightly different to your description. The fix was to ensure you've turned OFF the feature on your old device first. The feature is linked to your phone number and struggles when two devices are registered. Worth checking at least.
gwarn
Apprentice
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i haven't changed device but ported in an old number to a new sim
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SteveBish
Explorer
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Actually that's exactly the issue I've had before.

For me, the new SIM had a dummy number assigned prior to the port. After the port completed, some recipients (can't be sure, but may have been the RCS ones) received my texts from the dummy number.

On one occasion, I needed to have another new SIM sent out.

Probably worth waiting (as Fiona suggested) before crossing that bridge though.
gwarn
Apprentice
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so there's a possibility that I could lose my original number
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SteveBish
Explorer
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No, you'll keep it. I never lost my number. Give it a week and contact the provider of your new SIM if it still doesn't activate correctly.
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SteveBish
Explorer
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This was a while ago for me, but the memory is slowly returning.

Try putting the old SIM in your phone. Check the RCS setting. If it's on, turn it off. Then put the new new SIM back in and try again.
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