Phone

[Aaron09]

I've just bought an Samsung A12 and it will not charge, tried different charger, reset and cleaned ports but no joy as anyone any ideas

[xSteveuk]

Hi
This link maybe helpful to you

What to do if your phone is not charging

https://www.samsung.com/uk/support/mobile-devices/what-to-do-if-your-phone-is-not-charging/

[LiquidSnake]

Ultimately, the issue may lie with the phone. So, I suggest either; organising the phone to be repaired at a Samsung Repair Centre or taking it to a local phone repair shop. Hope this helps! 😎

[BandOfBrothers]

Hi @Aaron09 

You shouldn't have to be messing around with a brand new phone trying to make it charge, and nor should you have to contemplate a repair.

With you stating " I've just bought an Samsung A12  " this makes me assume you've only just taken delivery. So contact the outlet you purchased from and request a new replacement is my suggestion. 

I wish you all the best with this situation.