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Phone won't charge.

(Topic created on: 29-06-2022 02:35 PM)
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freezer12
Student
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Type c to type c charger won't work and brings up USb not recognised. Don't know what to do, help would be appreciated.
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7 REPLIES 7
Zilla89
Journeyman
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Try grabbing a new cable?
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BandOfBrothers
Samsung Members Star ★★
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Does your current charging brick and charging cable work on another Samsung phone OK?

If your phone still has battery power then try a soft reboot by turning the phone Off and On.

And by using a torch have a look inside the charging port to ensure there is no dust / lint inside which maybe hindering the charging process @freezer12 

There is a diagnostic tool in your Samsung Members App.

And a Samsung Service Centre can check out the phone and charging brick and cable.

I wish you all the best.  :smiling-face: 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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antikythera
Black Belt 
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Try plugging it into a computer if you have a USB-C port available, if that works you have a duff charger. If not, a duff cable
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Fantastic
Pathfinder
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I recommend you try another cable like USB type c to type A and see if it charges if not then you may need to check the port for any dust in the port and uses a blower to blow the dust out and if the cable is showing any damage on the outside then you will need to replace it hope that helps
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BandOfBrothers
Samsung Members Star ★★
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Has any of the advice helped @freezer12  🤔 

 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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KevP79
Voyager
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Maybe clearing the cache of the usb-settings app would help too.

I'm guessing the advice from you guys sorted his issue though as he hasn't replied since.
(Or they've got a flat battery lol)
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freezer12
Student
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Aye cheers guys, the battery actually did go flat hahah, had to clear the cache and started working again.