15-08-2020 09:49 AM
15-08-2020 12:05 PM
Hi @Stewbidoo
Hope you're doing well. Can you please give more information on what you're experiencing with the phone ringer? Does your phone ring or vibrate when someone tries calling you? Let's check to see if the sound settings are applied. You can do this by going into Settings > Sounds and vibration > Check these settings to ensure they're set correctly.
15-08-2020 12:50 PM
15-08-2020 01:05 PM
We're sorry to hear that. @Stewbidoo. It does sound like a factory reset mY be required as this will start the phone from scratch, and can potentially resolve this. You can backup the data before you give this a go. If you still experience issues, an inspection will be required to determine what actions to take to get this sorted. If this is the case, you can arrange this here: https://www.samsung.com/uk/support/repair/mobile-device/pick-up-service/