Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 
Go to solution Solved

Problems with Google Play apps

(Topic created on: 04-09-2024 09:27 AM)
183 Views
Mabaker
Student
Options
Can't buy extra moves in for example Candy Crush.
Phone saying can't connect to Internet etc etc 
This has happened recently and just affecting apps from Google Play store.
I've checked literally everything with no success and even contacted Google Support whose instructions weren't great.
Anyone on here suggest a fix? 
0 Likes

1 Solution


Accepted Solutions
Solution
BandOfBrothers
Samsung Members Star ★★
Options

Have you tied clearing the apps cache via Settings > Apps > Choose the App > Storage > Clear Cache @Mabaker 

Also try > Clear Cache Files from the phone's System Partition Section  > https://www.samsung.com/uk/support/mobile-devices/how-do-i-clear-the-cache-on-my-device/ You may need to insert your earphones or hook upto a powered On Laptop or use a Tv's USB Port to access the Clear Partition Section. This may help with lag or stutters as this clears the phone of old/unused or broken cache files.There is also a Repair Apps option in the Menu System too { Possibly excluding the s²⁴ Series of phone's } 

If i can be of any further help please don't hesitate to ask  😎 


Daily Driver > Samsung Galaxy s²⁵ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

View solution in context

4 REPLIES 4
Daz73r
Troubleshooter
Options
Never had this problem 😕
0 Likes
Solution
BandOfBrothers
Samsung Members Star ★★
Options

Have you tied clearing the apps cache via Settings > Apps > Choose the App > Storage > Clear Cache @Mabaker 

Also try > Clear Cache Files from the phone's System Partition Section  > https://www.samsung.com/uk/support/mobile-devices/how-do-i-clear-the-cache-on-my-device/ You may need to insert your earphones or hook upto a powered On Laptop or use a Tv's USB Port to access the Clear Partition Section. This may help with lag or stutters as this clears the phone of old/unused or broken cache files.There is also a Repair Apps option in the Menu System too { Possibly excluding the s²⁴ Series of phone's } 

If i can be of any further help please don't hesitate to ask  😎 


Daily Driver > Samsung Galaxy s²⁵ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

Mabaker
Student
Options
Hi there ...I did just that! Everything fine now. That was probably the only suggestion Google Support didn't make. Thanks 😊
BandOfBrothers
Samsung Members Star ★★
Options

You're very welcome @Mabaker 😎


Daily Driver > Samsung Galaxy s²⁵ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "