Phone not charging

[ozzyboy]

Hi guys and gals

Wife has a51 it says connect charger

If checked the lead it's OK

Checked for any muck in the charger port ok

The phone is down to about 3% battery 

Any ideas

Tried the old turn off and on again and a re start but no joy

Any help would be gratefully appreciated.

[xSteveuk]

Hi,
On the samsung members page
Click on the get help button
At the bottom of the page
And click to run a diagnostic test
Cable Charging

[ozzyboy]

Thanks for the help
However the phone now has no charge so I can't even turn it on

[AndrewL]

@ozzyboy: Do you have access to another charger that you can try to see if you're able to establish a charge? If not, try connecting your A51 to a home computer using the USB cable, just in case the problem is stemming from the plug adapter. If the issue persists, reach out to our Help Desk via the link below, and an advisor will be on hand to assist you further. 

https://www.samsung.com/uk/support/contact/

[ozzyboy]

Once again many thanks for the advice.will give it ago.