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Original topic:

Phone not charging

(Topic created on: 28-10-2021 01:10 PM)
ozzyboy
First Poster
Options
Galaxy A Series
Hi guys and gals
Wife has a51 it says connect charger
If checked the lead it's OK
Checked for any muck in the charger port ok
The phone is down to about 3% battery 
Any ideas
Tried the old turn off and on again and a re start but no joy
Any help would be gratefully appreciated.
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4 REPLIES 4
xSteveuk
Hotshot
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Galaxy A Series
Hi,
On the samsung members page
Click on the get help button
At the bottom of the page
And click to run a diagnostic test
Cable Charging
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ozzyboy
First Poster
Options
Galaxy A Series
Thanks for the help
However the phone now has no charge so I can't even turn it on
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AndrewL
Moderator
Moderator
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Galaxy A Series

@ozzyboy: Do you have access to another charger that you can try to see if you're able to establish a charge? If not, try connecting your A51 to a home computer using the USB cable, just in case the problem is stemming from the plug adapter. If the issue persists, reach out to our Help Desk via the link below, and an advisor will be on hand to assist you further. 

https://www.samsung.com/uk/support/contact/

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ozzyboy
First Poster
Options
Galaxy A Series
Once again many thanks for the advice.will give it ago.
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