Phone brightness

[J297EC]

Ny phone brightness when unlocked seems to be very dim even on max brightness, on the lock screen it is fine and then I unlock the phone and brightness becomes dim

I have tried restarting the phone multiple times and using maintenance mode (this has fixed brightness but after restarting the phone in normal mode the brightness becomes dim)

[Robin999]

Hi,

What phone model do you have?

Try booting to Safe Mode and check if issue remains

https://www.samsung.com/ph/support/mobile-devices/how-to-use-safe-mode-on-samsung-galaxy-device/

https://www.samsung.com/ie/support/mobile-devices/how-to-start-my-galaxy-device-in-safe-mode/

[J297EC]

I have a Samsung Galaxy A53 5G
I have tried safe mode and there is no problem in safe mode

[AndrewL]

@J297EC: If the dimming wasn't present in Safe Mode, then this suggests that the issue is stemming from an external source, such as a third party app. With this in mind, please try uninstalling any apps that you have introduced to your Galaxy A53 5G since you first encountered the issue, to see if you notice an improvement. 

[Robin999 · Accepted solution]

Hi, if the brightness wasn't affected in safe mode, then it was a 3rd party app or customisation that has caused your issue. Unfortunately, you'll need to go through each one and check. Think about any customisation or app you have that affects the display. Good luck.

[J297EC]

Thank you for all help, turns out I had the "extra dim" option enabled