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Go to solution Solved

One note & What's app will not open

(Topic created on: 18-11-2024 10:31 AM)
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MrsTG
Apprentice

‎18-11-2024 08:53 AM

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Used smart switch to transfer all content to new phone A35 On new phone cannot open one notes or what's app? Have tried to follow Google hints and tips but not successful. I am not very technically able when things go wrong
4 REPLIES 4
Solution
Piper123
Samsung Members Star ★

‎18-11-2024 10:31 AM - last edited ‎18-11-2024 03:32 PM

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Hey there and welcome to the Samsung UK and EU Community Customer to Customer Forum

Sorry to hear of your issues.

When moving apps via SmartSwitch, on occasion the app coming across will not be the correct version for the new device. I would start by uninstalling both then instead of clicking install, go to Google Play Store and install the apps from there.
I am not employed by Samsung nor do I receive any remuneration as a Samsung Members Star.

My device is an S25 Ultra.
MrsTG
Apprentice

‎18-11-2024 11:02 AM

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In response to Piper123
Thank you for your reply
Will try that now
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MrsTG
Apprentice

‎18-11-2024 12:26 PM

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In response to MrsTG
What's app has worked
Thank you
Now doing one note
MrsTG
Apprentice

‎19-11-2024 08:53 PM - last edited ‎19-11-2024 08:55 PM

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Still no joy with one note. Attached picture shows message?1732049690908.jpg
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