No ringing sound when receiving calls

[MickinDublin]

When receiving a call, there is no sound.

Before the call is answered, I can't increase the volume, as nothing happens when I press the buttons.

I've done a phone reset, but still the issue presists.

Any ideas how to fix? 

[lminvti]

Hi and welcome

If you go settings > sounds and vibration > volume check if option "use volume buttons for media" is turned on and from there you can also adjust volume on ringtone

[MickinDublin]

Thanks, but Ringtone volume at max & 'Use Volume buttons for media' is On.

Still no sound or vibration - Vibrate while ringing is On

[lminvti]

Have you checked other things like if do not disturb mode is off?
https://www.samsung.com/uk/support/mobile-devices/solutions-for-when-your-galaxy-phone-wont-vibrate-...

[BandOfBrothers]

Are  you using a pre downloaded tone or one you've downloaded yourself @MickinDublin 

Try using another tone especially a pre downloaded option. 

Won't harm running the diagnostic tool in your Samsung Members App too. 

If you've factory reset then consider doing that again but set the phone up manually i.e not using the back up. 

A Samsung Service Centre or Samsung Experience Store can assess your phone. 

https://www.samsung.com/uk/support/repair/ 

If i can be of any further help please don't hesitate to ask  😎 

[MickinDublin]

ran diagnostics, sound and vibration worked during the test.

Reset and still no joy.

[Windroid]

is this issue specific to the phone app or any communication app (Skype, Whatspp, telegram... )?

Maybe you need to reset or clear cache and data of the phone app. or maybe you need to try a different phone app, like google's

[MickinDublin]

Only issue is with phone calls on the phone.

Have reset the phone a few times, still no improvement.

[AndrewL]

@MickinDublin: If you head to Settings > Sounds and vibration, is the phone in 'Sound' mode (as per the options at the top of the menu)? 

If so, try selecting 'Ringtone' and choose another ringtone from the list of options to see if this helps. 

[MickinDublin]

Hi Sound is selected Vibrate while ringing is on Ringtone volume is at max, but when i select a different tone, nothing happens = silence When I change Notification sound, I can hear the sound.