No 5G and malfunctioning mobile data

[IulianaB]

Hi, I have the A15 5G and my service provider is EE in Southern England. I am supposed to be getting 5G since my service provider and my phone are compatible and my phone says I have 4G service but when I play music or watch videos, it keeps stopping to buffer. My previous phone never used to have problems with buffering on the same SIM and service provider. 

Is this a common issue with the A15 5G and what can I do to fix it? Could my SIM be the problem? If you have any tips, please let me know!

[lminvti]

Hi, and warm welcome 👋

Check the coverage of 5G in your area it shows indoors and outdoors:
https://ee.co.uk/help/mobile-coverage-checker

Try reseting network settings:
Settings > general management > reset > reset mobile network settings

Check if 5G is enabled on your phone:
Settings > connections > mobile networks > network mode set to 5G/4G/3G/2G(auto)

[BandOfBrothers]

Hi @IulianaB 

May I extend a Warm Welcome to the Samsung Community Forum 👍 

Does this happen everywhere or in a particular area 🤔 

Try removing the sim card and reinsert it after gently wiping the sim chip with a microfiber cloth. 

If you can try your sim card in another phone and then another sim card in your phone. 

Ask your network customer services to check your account. 

And ensure you have a 5G sim card. 

If i can be of any further help please don't hesitate to ask  😎 

[djkieofficial]

This is an issue with the 6.1 update and is being looked into, in the meantime I suggest that you send an error report to samsung using the feedback tool as this will help them diagnose the issue