New phone,old phone rejected.

[totonumber1]

Hi all, first post.

I went with my wife to buy the new S24 Ultra on 2 year contract as there was a cracking deal at Currys. When the guy came to price her old phone for trade in it was rejected. ( it did not appear on list of phones for trade in).

Now this phone is a year old Samsung A14 in immaculate condition and without issues so why would it not be suitable for trade in and is it worthless now? Cheers.

[galaxySerb]

It's a very low value device to begin with, no resale value in it for them whatsoever.

[Robin999]

Hi, and welcome to the UK community

I'd keep it as a backup in case of emergencies.

[TechZilla]

It didn't have much value when brand new that's why, most trade in offers from companies are for higher value handsets. She could sell it online as she would get more than a trade in.

[BandOfBrothers]

Not all phone models are eligible for Trade-in @totonumber1 

Some flagships are sometimes not an option too.