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New A50 Update causing phone to restart

(Topic created on: 23-03-2020 07:32 PM)
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Sarah07
Apprentice
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Hi, 

 

I have recently updated my A50 phone to the latest version which is A505FNXXU4ATC2. However, this version is causing my phone to randomly restart, I have updated all my apps to and it still keeps happening. Does anyone have a solution to this please? 

 

Thanks, 

 

Sarah. 

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5 REPLIES 5
BandOfBrothers
Samsung Members Star ★★
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Hi @Sarah07 

 

First try Safe Mode which disables any downloaded apps and leaves the stock ones working and then see what happens. If it stops then one or more of your apps are causing this. Come out of Safe Mode and start deleting your most recent apps one at a time until it stops.

 

If the issue does not stop in Safe Mode them..

 

1. Turn the phone off and then from a set series of button presses go into the phones system files and clear the cache.  No info is lost this way.

 

If no help....

 

2. Back up and remove any relevant Sd card and factory reset as a last resort.

 

If no help.....

 

3. Use a Samsung Experience Store  / Samsung Service Centre.

 

 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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Sarah07
Apprentice
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Hi, 

 

Would you please be able to tell me how to do all of the above as I'm not quite sure. Also is it safe to do so?

 

Sorry for the delay in the reply. 

 

Thanks, 

 

Sarah.

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BandOfBrothers
Samsung Members Star ★★
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Hey @Sarah07 

 

To put your phone in Safe Mode follow the instructions in the links.

 

This causes no issues with your phone and it's safe to do this.

 

Samsung-galaxy-a50/safe-mode. 

 

Samsung.com/ca/support/mobile-devices/galaxy-a50-safe-mode/ 

 

Be Safe.  🌈

 

 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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Sarah07
Apprentice
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Thanks so much @BandOfBrothers! I will give these a try and hopefully one of them works!  :smiling-face:

 

 

Nived
First Poster
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I am also facing the same issue . Did reset my phone , went to samsung service centre and installed the software again , the issue still persists. Please find the root cause as this is very annoying .

 

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